VaultPay NG Refund Policy
1. Refund Eligibility:
VaultPay NG is committed to providing a reliable and satisfactory user experience. Refunds may be considered under the following circumstances:
- Unauthorized Transactions: If a user identifies an unauthorized transaction on their account, they are encouraged to report it promptly for investigation and potential refund.
- Didn’t get value: When a user is unable to get the value of what was paid for. In such circumstances VaultPay NG shall either provide the value or make a refund.
2. Refund Request Process:
Users seeking a refund must follow these steps:
- Contact Customer Support: Initiate a refund request by contacting our Customer Support team within a day from the date of the transaction.
- Provide Information: Furnish relevant details, including transaction ID, date, and any supporting documentation that substantiates the refund claim.
3. Refund Consideration:
VaultPay NG will thoroughly review the refund request and associated details. The decision to approve or deny a refund will be based on the merit of the case and adherence to the specified eligibility criteria.
4. Unauthorized Transactions:
In cases of unauthorized transactions, users must report the issue to Customer Support promptly. VaultPay NG will conduct a thorough investigation and, if the transaction is verified as unauthorized, initiate the refund process.
5. Unable to get Value:
For these situations, users will receive a refund of the amount paid or get the full value paid for. Note that this is subject to verification by VaultPay NG.
6. Timeframe for Refunds:
Refunds, once approved, will be processed within a day from the date of the refund request approval. The actual refund timeframe may vary based on the payment method and financial institution policies.
7. Refund Reversal:
If a refund has been erroneously processed or if there are exceptional circumstances, VaultPay NG reserves the right to reverse a refund transaction.
8. Non-Refundable Services:
Certain services, such as digital products or subscriptions, may be non-refundable unless explicitly stated otherwise. Users are encouraged to review service-specific refund policies before making a purchase.
9. Policy Updates:
VaultPay NG retains the right to update this Refund Policy as needed. Users will be informed of any changes, and the updated policy will be made accessible on our platform.
10. Contact Information:
For any inquiries or assistance regarding refunds, users can contact VaultPay NG Customer Support at support@vaultpay.ng.
VaultPay NG is committed to maintaining transparency and fairness in its refund processes. This Refund Policy is designed to ensure that users have a clear understanding of the conditions under which refunds may be considered and processed.
Crreated in December 19th, 2023.
